TERMS AND CONDITIONS
- Trawings Voyage LLP, New Delhi, India provides tour, safari, transportation, hotel booking, and other activities to clients either to themselves or over suppliers.
- Any tour sales voucher and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide activities to you. Copies of such items and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
- The full price of any activity shall be due and payable when a booking is done, and we may cancel any booking if the full price of the Activity is not paid to us at least two days prior to commencement of the said activity. No refund will be payable to you in respect of booking cancelled less than twenty-four hours prior to commencement of an Activity or any partially utilised service. Certain services, if once reserved cannot be changed or cancelled even if it is informed prior to the mentioned cancellation criteria. In such cases no refund will be provided but alternate options can be arranged with extra charge & No refund for partly utilized services. Failure to turn up in the designated location for an activity by the specified departure time shall be considered as canceled.
- We shall be entitled to cancel, alter or omit any part of any activity, excursion for which a booking has made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the activities, delays and cancellation may result due to factors beyond our or our suppliers control such as the weather, accident, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the activity concerned.
- You understand and accept the potential risk and hazards that can be involved in certain of the activities. You take responsibility for ensuring that you are mentally and physically capable of participating in any activity. You agree to comply with the instructions in English of any personnel providing the activity. If in the opinion of that Leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the activity, you may be asked not to participate in the Activity without the right to any refund of the price.
- Some of the Activities are potentially hazardous. Trawings Voyage LLP and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts to minimize the risk to you. Nevertheless, if you are participating in activities that are potentially hazardous or against the Leaders recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those activities.
- Where we offer activities provided by third parties or issue you with a voucher entitling you to a ticket for an event, we act only as agent for the operator of the activity concerned or the organisers of that event. The terms and condition of the operator of the Activity or organiser of the event will apply to you and any refund will be subject to those terms and conditions. We will therefore have no responsibility for the acts or omissions of those operators or organisers or their servants or agents, or for any injury, damage or loss arising in connection with the provision of activities by such operators or in connection with the event or its organisation.
- To the maximum extent permitted by law, Trawings Voyage LLP accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/ or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk, always during the activity, excursion.
- Except as expressly permitted, any services/ travel products purchased from us are non-transferable and cannot be sold, encashed or given away, nor can these services/ travel products be used for commercial or promotional purposes.